AI Adoption Driving Revenue Growth for Businesses; Leadership on Workforce Implications Vital – Infosys Study

· AI Maturity Index reveals early adopters already reaping rewards
· AI adopters expect 39 percent revenue rise by 2020
· 80 percent of AI adopters replacing roles will retain and retrain employees

Infosys (NYSE: INFY), a global leader in consulting, technology, and next-generation services, today released multinational research findings on artificial intelligence (AI) business impact, market maturity and expectations. The research report, Amplifying Human Potential: Towards Purposeful Artificial Intelligence, polled 1,600 senior business decision makers at large organizations across the world.

The report revealed a clear link between an organization’s revenue growth and its AI maturity: Organizations who report faster growth in revenue over the past three years were also more likely to be further ahead when it comes to AI maturity. AI is perceived as a long-term strategic priority for innovation, with 76 percent of the respondents citing AI as fundamental to the success of their organization’s strategy, and 64 percent believing that their organization’s future growth is dependent on large-scale AI adoption. While there are ethical and job related concerns – 62 percent believe that stringent ethical standards are needed to ensure the success of AI – most respondents seem optimistic about redeploying displaced employees with higher value work. The majority, 85 percent, plan to train employees about the benefits and use of AI, and 80 percent of companies replacing roles with AI technologies will retrain or redeploy displaced employees.

Sandeep Dadlani, President & Head of Americas, Infosys, said, “Artificial Intelligence (AI) adoption is on the rise and we are excited to see the investments in AI that businesses are gradually making to derive meaningful and creative change. The achievements are remarkable and the opportunities AI is bringing forth are vast. As we are seeing AI mature and gain momentum, our research shows that the next four years will witness further spikes in interest, and general bullishness about the significant value and benefits that can be obtained through AI adoption. As an industry therefore, we must take necessary steps to ensure AI is developed morally and ethically across every part of society and that employees are actively engaged and provided with the necessary training to be central to this journey.”

Key research findings:
· Businesses expect noticeable AI adoption and growth by 2020: Organizations that have already deployed or have plans to deploy AI technologies expect to see a 39 percent average increase in revenue by 2020, alongside a 37 percent reduction in costs. 76 percent of IT and business decision makers see AI as pivotal to the success of their organization.
· Businesses plan to invest in skills development: In 80 percent of cases where companies are replacing roles with AI, organizations are redeploying or retraining staff to retain them in the business. Furthermore, 53 percent are specifically investing in skills development. Organizations that have fewer AI related skills are more likely to re-deploy workers impacted by AI adoption, whereas those with more AI-related skills are more likely to re-train employees, according to the study. The leading industries that plan to retain and retrain their workers are: fast-moving consumer goods (94 percent); aerospace and automotive (87 percent); energy, oil and gas (80 percent); and pharmaceutical and life sciences (78 percent). The research reveals AI will cause greater investment in workforces, specifically China (95 percent), France (90 percent), Germany (89 percent), the UK (82 percent), and the US (76 percent).
· Addressing ethical concerns is essential for AI success: Two-thirds of those surveyed have not fully considered the ethical issues related to AI, such as employee concerns about handing over control, and industry regulations. Further, 90 percent say their organization’s employees face challenges or concerns with AI adoption, and 88 percent report challenges or concerns from customers and suppliers. In total, 53 percent agree that ethical concerns are a significant obstacle to effective application of AI technology.
· Market and Industry results show differences: Based on the responses, companies in India and China are much more likely to state that they are ahead of their industry competitors when it comes to AI use, followed by Germany, the US, UK, France. Fast moving consumer goods (57%) and telecoms (48%) are much more likely to report that they have already felt AI disrupting their sector. Pharmaceuticals and life sciences reported the widest usage of AI technologies that are working according to their expectations, leading to the highest AI Maturity Index scores by industry.
· Businesses are at the start of their AI journey: Only one in ten respondents that have deployed AI technologies believe that their organization is fully maximizing the current available benefits and capabilities of AI. The majority (90 percent) report that their organization’s employees face challenges or concerns relating to the adoption of AI. Around four in ten respondents believe that the time to implement, ease of use and the interoperability with other systems and platforms are areas of AI that require the most improvement before it can be effective in their organization. There are also areas of AI adoption that need to be addressed with training, education and transparency in the workplace. Safety of data (43 percent), job security (40 percent) and pay rates (30 percent) are the foremost areas of workforce concern despite the broadly positive outlook for AI adoption.

Other key research findings include:
· AI in action: Big data automation (65 percent) and predictive/prescriptive analytics (54 percent) are the primary AI applications today. On average, the companies surveyed have invested $6.7 million in AI in the last year, and have been actively using AI for an average of two years. The IT department is the leading adopter (69 percent), followed by operations (34 percent), business development (33 percent), marketing (29 percent) and commercial, sales and customer services (28 percent).
· Risk and reward: 71 percent agree the rise of AI in the workplace is inevitable, citing positive change for business prospects, employees and society. However, over half (51 percent) admit that cost reduction is an area of AI that requires the most improvement before it can be effective for their organization.
· Deployment: 88 percent also report that their organization’s customers and suppliers face challenges and concerns relating to the adoption of AI. Four in ten point to a lack of understanding of the benefits and intended uses for it, while 38 percent flag a general mistrust of the technology. A similar number (37 percent) indicated their preference to work alongside and interact with human workers rather than machines.

Overall, the study demonstrates the role AI can play in business growth, create opportunities for people to do more than what their current job and education enables, and drive long term macro environment benefits. Decision makers believe AI will bring out the best in their organization’s people (65 percent), and feel it can deliver positive societal (70 percent) and economic (76 percent) change.

For a full copy of the report and AI maturity index, please visit:

The research report, Amplifying Human Potential: Towards Purposeful Artificial Intelligence, commissioned by Infosys and conducted by independent research agency Vanson Bourne, polled 1,600 senior business decision makers at large organizations across seven markets.

For the purposes of this research, AI was defined as an area of computer science that emphasizes the creation of intelligent machines that work and react like humans. Some of the activities computers with AI are designed for include speech recognition, learning, planning and problem solving. Examples of applied AI technologies include but are not limited to: machine learning, predictive/prescriptive analytics and avatar technologies.

Infosys Announces Internal Carbon Price

Infosys (NYSE: INFY), a global leader in consulting, technology, outsourcing and next-generation services, today announced its internal carbon price at $10.5 per ton of CO2e, at an event organized by the Carbon Pricing Leadership Coalition (CPLC) in Zurich. A significant milestone for Infosys, the price will be applicable for a period of two years and will represent the cost of decarbonizing 1 ton of CO2e.

Infosys has been working towards building a clean energy future and has been on track to meet its commitment of becoming carbon neutral in 2018. The company has implemented a three-pronged strategy to go carbon neutral: energy efficiency, renewable power, and emission offsets. In addition, Infosys has also committed to reduce its per-capita electricity consumption by 50% from the 2008 level and use 100% renewable power for electricity by 2018.

Infosys derived its internal carbon price based on its program to completely decarbonize under the carbon neutral commitment. The carbon price announced today is a weighted average of the prices of carbon under the energy efficiency, renewable energy, and emission offset levers. The price of carbon under each lever was estimated based on the company’s past and ongoing investments in the area.

Speaking at the event, Sandeep Dadlani, President and Head – Americas, Infosys said, “We recognize that global warming is the biggest threat the world is facing today. We understand the significance of the 20C global warming limit under the Paris Agreement. For Infosys, by putting a price on carbon, we have further cemented our commitment to become carbon neutral. As a responsible company, we are very proud to be one among a handful of companies in the world to announce an internal carbon price. We hope that it becomes a global movement and helps save the planet by keeping global warming under 20C.”

Putting a price on carbon is akin to the concept of ‘polluter pays’. Infosys now has the option of using the internal carbon price as a basis to internally raise funds from businesses or departments and use the funds for corporate emission reduction programs. The internal carbon pricing exercise itself gave us deeper insights into the various pathways to reduce emissions and their relative merits and effectiveness.

CPLC, launched during the COP21 in Paris, is working with corporates and governments to advance the concept of carbon pricing. The Paris Agreement reached at the COP21 commits to limit global warming to well below 20C. That calls for an unprecedented and drastic cut in global greenhouse gas emissions, transitioning into a low carbon economy and moving toward a carbon neutral economy by the end of the century. Experts believe that the success of such a transition lies in putting a price on carbon. Infosys joined CPLC in 2016.

Infosys inducted into the ‘Winner’s Circle’ in the HfS Product Lifecycle Management Services Blueprint Report 2016

Infosys has been inducted in the ‘Winner’s Circle’ of the 2016 Product Lifecycle Management (PLM) Services Blueprint Report by HfS Research. According to the report, Infosys has demonstrated excellence in execution and innovation among 13 PLM service providers who were evaluated and reviewed for the plan, implementation, management and optimization services across different PLM software applications.

The report describes the Winner’s circle to include players that exhibit: “Collaborative relationships with clients, services executed with a combination of talent and technology as appropriate, and flexible arrangements” on the Execution front and “Articulate vision and a new way of thinking, have recognizable investments in future capabilities and strong client feedback and are driving new insights and models” on the Innovation front – the two axes of the research evaluation. The report validates Infosys capability to deliver transformational benefits to clients and also endorses the company’s strong digital manufacturing vision with a focus on making investments in tools and accelerators.

The report recognizes Infosys for:

· A strong vision for a possible disruption in PLM Services by cloud, mobility and IoT technologies
· Investing in solutions that will help its clients accelerate their journey to the digital manufacturing and Industry 4.0 solutions leveraging digital thread
· Strong delivery capability across the PLM value chain with strong offerings in some industry verticals such as industrial equipment, electronics, medical devices retail, and Consumer Packaged Goods (CPG)
· A strong geographical spread with 20+ PLM delivery centers covering all major regions, including North America, Latin America, Europe, and Asia-Pacific

Pareekh Jain, Research Vice President, HfS Research – The Services Research Company™
“Infosys PLM services has consistently demonstrated excellence in delivering value to its clients. Infosys has made substantial investments in digital technologies/services that will help enable clients accelerate their journey to the digital manufacturing and Industry 4.0 solutions. Summarily, clients confirm that they have benefited from Infosys PLM expertise.”

Marcus by Goldman Sachs Deploys Finacle Solution on Cloud for its New Online Lending Business

Finacle, part of EdgeVerve Systems, a product subsidiary of Infosys (NYSE: INFY), announced that Marcus by Goldman Sachs has implemented the Finacle Core Banking Solution for its consumer lending operations. Marcus, a brand of GS Bank, has deployed the Finacle solution to manage the complete consumer loan-servicing life cycle. The fully cloud-based model, hosted by Goldman Sachs, allows Marcus to achieve the necessary scale as well as provide enhanced functionality, business confidence and security to its consumers.

· Comprehensive research was conducted by Goldman Sachs to understand consumer preferences around unsecured lending and borrowing priorities. Marcus then used these insights to design differentiated consumer lending products on the Finacle solution.
· Marcus is now able to deliver extensive self-service capabilities on digital channels to design truly personalized products. The system will give end-consumers the flexibility to choose lending terms such as repayment amount and tenor.
· Marcus has designed and built modern technology operations by ensuring straight-through-processing across digital channels to the Finacle solution. Leveraging Marcus’ technical architecture, the Finacle solution optimised using the RESTful APIs and process orchestration capabilities.
· The entire program was completed in just eight months, leveraging the agile implementation framework and the pre-configured US-compliant Finacle Core Banking Solution. The solution provided out-of-the-box compliance for federal and state regulations, thus removing the potentially high cost and lengthy timeline of building a fully-functional, compliant technology platform in-house.
· The Finacle solution provides a 24/7, real-time, scalable platform which has helped to enable Marcus to create products, open accounts and manage the entire loan-servicing lifecycle, including payments, whilst ensuring a superior customer experience.
· Finacle’s open architecture, integration capabilities and scalability seamlessly aligned and became part of Goldman Sachs’ wider ecosystem of enterprise applications.

Sanat Rao, Chief Business Officer and Global Head, Finacle:
“Marcus by Goldman Sachs is displaying exemplary vision in creating new business opportunities by leveraging modern technology. With the Finacle solution, a real differentiated capability has been achieved by delivering personalized offerings and providing a customer experience to compete with traditional banks and new-age alternative lending providers. The implementation once again reiterates Finacle’s industry strengths to enable fast and low-risk digital transformation for financial institutions.”

Boe Hartman, CTO, Marcus by Goldman Sachs (Digital Finance Technology):
“With the successful deployment of the Finacle Core Banking Solution we have the agility to respond to customer needs, the scalability to adapt with market requirements while providing the superior customer experience required in today’s competitive digital age.”

Rajyotsava Sambhrama at Infosys Bangalore DC

Infosys Bangalore Development Center (DC) hosted ‘Rajyotsava Sambhrama’, a weeklong celebration of Karnataka Rajyotsava amid much fanfare at its campus. Organized under the flagship of the ‘Sirigandha’, an employee volunteer group, this is the ninth consecutive year of the successful Rajyotsava Sambhrama celebrations.

The weeklong celebration was a combination of employee engagement activities such as an online quiz that tested the Karnataka-Quotient of Bangalore DC Infoscions, ‘Click Karnataka’ – a photography contest where photographs were captured with a theme – ‘Essence of Karnataka’, a poetry competition and a short movie competition. Karnataka food festival along with ‘Karnataka Parichaya’ exhibition were organized to showcase the various culinary specialties from various parts of the state. Stalls representing Brand Karnataka – Mysore sandal soaps and perfumes, Dharawad Mishra Pedha, Channapattanna toys, Kodiyala Handloom sarees from Mandya, and United Squares T-shirts were also put up providing ‘Karnataka Darshana’ – a glimpse of Karnataka to the employees.

To commemorate the occasion, a 25 ft larger than life model of Mahishasura (Mahishasura statue on the Chamundi hills in Mysore) was installed at the Infosys lawns. The model, a continued tradition of similar installations from over the years, was created by members of Sirigandha with scrapyard materials.

Two evenings of extravagant cultural programs on November 16 and 17 were the showstoppers for the celebrations. The guest of honor for the evening was Dr. Narayana Reddy, recipient of the prestigious Nadoja award and a renowned ecological farmer who practices organic farming. Two renowned artists of the Sandalwood industry, Sri Srinath and Rakshith Shetty were the chief guests for the evening. The cultural programs of the evening included a classical dance performance, an enthralling music concert by Pancham Halabandi, a play, ‘Saayo aata’, directed by the famous Kannada artist Mandya Ramesh and a stand-up comedy show by the renowned comedian, Prof. Krishne Gowda.

Infosys Foundation Invests in IUCAA to Support Advanced Instrument Development and Scientific Discoveries

Infosys Foundation, the philanthropic arm of Infosys has announced that it has signed an Memorandum of Understanding (MoU) with the Inter-University Center of Astronomy and Astrophysics (IUCAA) through an endowment worth INR 6.5 Crores to build a novel and powerful instrument called Wide Area Linear Optical Polarimeter (WALOP). According to the MoU, the endowment from the Foundation will also be used to boost support for international travel, post-doctorate fellowships and thematic workshops amongst researchers of IUCAA.

The Inter-University Centre for Astronomy and Astrophysics (IUCAA), is an autonomous institution set up by the University Grants Commission (UGC) of India to promote the nucleation and growth of active groups in astronomy and astrophysics at Indian universities. Through this partnership, Infosys Foundation intends to provide impetus to IUCAA’s objective of developing a number of advanced and unique instruments for astronomy. WALOP, the instrument that the endowment will support is currently at the design stage at IUCAA’s instrumentation laboratory. It will be used to measure polarization caused by interstellar dust and to map the distribution of dust in the Milky Way Galaxy. The instrument’s uniqueness is in the combined strengths of very wide field polarimetry, high sensitivity and single shot measurement ability.

Speaking about the endowment, Mrs. Sudha Murty, Chairperson of Infosys Foundation, said, “Astronomy fuels the most basic of human curiosity and seeks answers to elementary questions related to the origin of our universe. Historically, ancient Indian scientists like Varahamira and Aryabhatta contributed immensely to the field of astronomy. The Foundation is excited to collaborate with IUCAA, an institute dedicated to the study of Astronomy and Astrophysics, in their endeavor of developing a new instrument that will greatly benefit the research community. Through this endowment, we also aim to provide the stimulus to create a globally competitive scientific environment at IUCAA by enabling the researchers to engage with the best in the business at international meetings, colloquia and workshops.”

Subsequent to funding from Infosys Foundation, IUCAA has been successful in garnering funding for the project from reputed international organizations such as the National Science Foundation of USA, the Stavros Niarchos Foundation of Greece and National Research Foundation of South Africa.

“The instrument proposal has gone through reviews in four continents starting with Infosys Foundation in India and has succeeded in all of them. We thank Infosys Foundation to be the first to recognize our proposal worthy of funding which has enabled us to develop the breakthrough technology needed for building this instrument and carry out potentially transformational scientific ventures. We are entering unchartered waters here and Foundation has shown their confidence in supporting exploration of new domains,” said Prof. A. N. Ramaprakash, Principle Investigator of the project, IUCAA.

“It is important for us to showcase our unique capability and innovation in order to gain the confidence of the international community in a competitive market. At IUCAA, Professor A. N. Ramaprakash and his team have been working on designing several such innovative instruments, and the support of the Infosys Foundation has been essential for us to develop such ideas into reality,” said Prof Somak Raychaudhury, Director, IUCAA.

Digitization and Disruptive Technologies spurring Banks to invest in New Business Models

Infosys Finacle-Efma research shows 78 percent of banks becoming more customer centric through reimagining banking practices

Infosys Finacle, part of EdgeVerve Systems, a product subsidiary of Infosys (NYSE: INFY), and Efma, a global not-for-profit organization today launched the eighth annual study of ‘Innovation in retail banking’. The research revealed that 77 percent of banks regard the threat from technology companies, start-ups, retailers and/or telecom players as high or very high. Over half now consider the threat from technology companies and start-up challenger banks as significant.

However, the research, in which 158 banks from 56 countries participated, showed that banks have largely embraced digitization and are aggressively adopting new technologies in order to innovate. The proportion of banks with an innovation strategy has increased to 74 percent in 2016, from only 37 percent in 2009. In addition, banks are now more likely to collaborate with startups in order to stay competitive, with nearly three quarters (73 percent) seeing them as the best way to leverage new technologies.

Key findings:
· The vast majority (86 percent) of banks believe that emerging competitors will have a significant impact in the payments area
· Additionally, 73 percent of banks consider working with innovative start-ups as the best approach to access disruptive technologies. Meanwhile 41 percent are collaborating with startups as suppliers, 32 percent are making direct investments into startups, and 27 percent are running accelerators and incubators
· For half of the banks surveyed, legacy technology environments are the biggest barrier to digital transformation, followed by a lack of unified vision (44 percent) and a lack of skills and expertise (38 percent)
· Three quarters (74 percent) of banks now have an innovation strategy in place and more than two-thirds (69 percent) believe they are becoming more innovative; but the proportion of banks increasing innovation investment has fallen to 78 percent from 84 percent last year
· The most disruptive new technology for banks is advanced analytics and big data, with 79 percent of banks claiming it is having a significant impact now or will have within in the next two years. This is followed by mobility and wearables (75 percent) and open APIs (69 percent)
· A fifth of banks are launching or considering launching a digital only bank as a strategy for dealing with digital transformation
· Open API Technology is seen as a major development that will have a high impact on the industry over the next two years, especially with local compliance forcing banks to open their payment systems

Vincent Bastid, CEO, Efma:
“This year’s global banking study shows that banks have resolutely turned to start-ups to drive their own digital transformations. However, banks are being held back by old legacy systems and are still divided on where and how much to invest. Banks should think globally and embrace new ways of doing business.”

Sanat Rao, Global Head of Infosys Finacle, EdgeVerve:
“Changing customer preferences, rapid evolution of technology and pressures from outside of the traditional banking world are accelerating a major transformation of the banking industry. The confluence of these forces is putting digitization at the center of technology renewal, enabling multi-channel touch-points for superior customer service. From the research findings and customer interactions, it will likely be the development of open API’s, AI and blockchain that shall cause the next big change in banking.”

Infosys inducted into the ‘Winner’s Circle’ in the HfS ServiceNow Services Blueprint Report, 2016

Infosys has been inducted into the ‘Winner’s Circle’ in the HfS ServiceNow Services Blueprint Report, 2016 for its innovative offerings to deliver large-scale ServiceNow programs and its as-a-service proposition for service experience transformation.

With one of the largest ServiceNow practices in the industry, including 400+ Service Management engagements and 200+ apps built for ServiceNow deployments, Infosys has delivered transformational benefits to its clients. For a Fortune 500 client, Infosys has deployed a persona-based self-service solution that has resulted in 25% reduction in call volumes. For another Fortune 500 client, Infosys has automated processes beyond IT such as HR, resulting in reduced cycle time by 20-30% for employees’ HR queries.

The HfS report rates Infosys as one of the most innovative ServiceNow partners based on:

· As-a-service: Ability to deploy Service Management capabilities on ServiceNow in an “as-a-service” model thereby reducing deployment time by 50% and total cost of ownership by 35%

· Service Experience Transformation: Strong personalization of user experience through a customised service portal, mobile apps and process harmonization

· IP-led innovation: Based on its proprietary Enterprise Service Management (ESM) Café ServiceNow platform, Infosys has developed several assets and industry vertical solutions to deliver accelerated value for its clients. These efforts are underpinned by a broad set of Intelligent Automation capabilities around Infosys’ Mana automation framework.

· Service Integration & Management: Ability to deliver streamlined operations across multiple providers using Infosys’ Service Integration framework

· ServiceNow beyond IT: Strong ESM solution to automate business workflows and enable transformation beyond IT using ServiceNow.

Infosys Foundation Invests in the Construction of a ‘Zebra Enclosure’ at the Bannerghatta Biological Park

Infosys Foundation, the philanthropic arm of Infosys, announced that it has undertaken the construction of a ‘Zebra Enclosure’ at the Bannerghatta Biological Park (BBP) which was inaugurated today. The enclosure spread across one acre of land will be home to 4 Zebras that the BBP has secured from an animal exchange program from the Zoological Centre, Tel Aviv Ramat Gan (safari), Israel.

This new enclosure, named Infosys Foundation Animal Enclosure, was inaugurated by Mrs. Sudha Murty, Chairperson, Infosys Foundation, in the presence of senior officials of the Karnataka Forest Department, Sri. R.S Suresh, Sri. B.J Hosmath and Sri. Abhiyu Singh.

The full-fledged enclosure at BBP will provide basic amenities for the animals like holding house, feeding trough, along with a visitor’s path at the view point. This addition of ‘stripes’ to the existing variety of over 1,900 animals of 95 species will augment the attraction quotient of the park, thereby encouraging more visitors to BBP.

Last year, Infosys Foundation supported BBP through the development of a Tiger Enclosure, construction of 2 lakh liter capacity water tank and 5 borewells, and a monetary token of appreciation to the contract employees.

Infosys Launches Skava Commerce, a New Standard for Modern, Mobile-first and Modular E-commerce Platforms

Skava Commerce platform enables unprecedented agility in driving digital commerce programs across retail channels

Infosys (NYSE: INFY), a global leader in consulting, technology and next-generation services, today announced the launch of Skava Commerce, a modern, mobile-first and modular e-commerce platform that delivers engaging omni-channel experiences. Skava, a Silicon Valley based e-commerce startup acquired by Infosys, developed Skava Commerce to allow businesses to leverage flexible cloud-based microservices and white label applications to quickly launch new offerings, improve conversion rates of digital channels, create highly responsive digital properties, and more. The platform can and easily integrate into existing technologies, while also providing a future-ready architecture that will enable next generation shopping experiences leveraging artificial intelligence (AI) and machine learning, natural language processing and virtual reality (VR).

Skava Commerce provides a comprehensive suite of e-commerce microservices that can be used independently or in conjunction with others, and implemented without any downtime. Its modern architecture scales as traffic increases to provide a consistent experience across all channels. The platform also includes an out-of-the-box mobile-first responsive web store and native mobile shopping applications that can be managed effortlessly by non-technical business users through SkavaSTUDIO – an intuitive web-based experience management tool.

The modern, enterprise-grade architecture of Skava Commerce helps simplify and accelerate the deployment of e-commerce services cost effectively and without large up-front investments.

Infosys will use its global consulting and integration capabilities, gained through partnerships with companies such as Aimia, Darden, and Vodafone, to bring Skava Commerce to its global client base of retailers, CPG companies and others who need a flexible and modular approach to maximize the value of digital customer engagement.

Skava Commerce highlights:

· Source Code License – In an industry first, Skava is also offering a source code license of the complete platform or specific microservices to help large retailers who are already on the journey of building their own platform. Such retailers can accelerate their journey and save significant time and money by incorporating Skava’s modern and modular technology components and yet have full control and ownership through the Source Code License

· Flexible modular microservices architecture offers deployment options to fit customer needs across different stages of their e-commerce journey. Microservices include Product Information Management, User Management, Order Management, Search, Pricing & Offers, Cart & Checkout, Customer Care, Recommendations, Loyalty, Personalization, Wishlist, Registry, Marketing, Reporting, and Analytics

· Modern technologies such as cloud and mobile are leveraged by the platform to launch sophisticated digital commerce experiences tailored for every customer, across all customer touch points. The architecture reduces implementation costs, and allows faster time-to-market for new offerings

· Future-ready architecture ensures integration of emerging technologies such as NLP apps, IoT and social commerce tools such as “conversational” commerce

· Easy to use and implement capabilities allow retailers to build and deploy complete e-commerce websites and native apps quickly. Business users can easily manage the e-commerce experience without requiring an army of developers to make changes

Dr. Vishal Sikka, Chief Executive Officer, Infosys:
“Many businesses today are faced with complex, legacy IT systems that create a fragmented consumer experience across channels and limit the ability of retailers to rapidly prototype, test and launch new digital offerings. By taking a platform-centric approach, leveraging Skava Commerce, retail clients can develop and quickly roll out new offerings on an ongoing basis, enable a consistent brand experience across channels, and deliver unique and delightful experiences within each individual channel. With Skava Commerce, all of this is delivered through a platform that has the robustness and stability to support large scale retailers, and was designed specifically to evolve with the adoption of new technologies such as AI, and new experiences such as VR. In addition, the need for a new kind of digital commerce platform clearly goes beyond the retail and CPG industries, lending itself to any industry where a deep engagement with customers across channels is critical to driving business, such as insurance, banking, utilities, and others.”

Arish Ali, Chief Executive Officer, Skava:
“Skava has a deep history of innovation, driving the mobile-first approach to e-commerce years ahead of the rest of the industry. The work we have done with some of the largest retail brands stands testimony to that. With the introduction of Skava Commerce we are expanding on our user-first approach, delivering a platform that’s modern, modular and mobile-first, and one that evolves with business and customer needs.”

Peter Sheldon Principal Analyst, Forrester Research wrote in a recent report, “Much of the anticipated growth over the next five years will be driven by replatforming activities as established online retailers look to fortify the scalability of their technology and branded manufacturers increase their focus on direct-to-consumer (DTC) digital channels. Further influencing the growth in this market segment is the investment online retailers are making in PIM, OMSes, experience management, advanced personalization, recommendation engines, and other applications that improve the online shopping experience and drive conversion results.” (The Forrester Wave™: B2C Commerce Suites, Q1 2015)