The consumer services business division of HCL Services Ltd., a wholly owned subsidiary of HCL Infosystems Ltd. (India’s premier IT Services and Distribution Company), has won the “Retailer of the Year” Award in the ‘Mobile and Telecom Services’ category at the 6th CMO Asia Retail Excellence Awards.
The award was presented to Mr. P. Seshachalam, Head- Operations, HCL Services Ltd. by H E Tayeb Abdulrahman Al Rais, Secretary General, AWQAF & Minors Affairs Foundation, UAE, at a glittering ceremony held in Singapore. HCL Consumer Services was awarded for providing excellent end to end support services for various IT, Telecom and Consumer Electronics products across locations in India.
On receiving this recognition, Mr. Sharad Talwar, Head- Consumer Services, HCL Services Ltd. said, “We are honored to receive the prestigious Asia Retail Excellence Award. It is a recognition of our constant endeavor to deliver service excellence and be a preferred partner for leading Indian and international brands. This award will encourage us to continue creating new benchmarks in providing exceptional service and after-sales support.”
HCL Consumer Services has a network of more than 300 service centres across 250 cities in India, and serves more than 3 million consumers in a year. Through its specialized retail outlets ‘Touch’, HCL Consumer Services provides end-to-end solutions to customers, including Contact centres, Walk-in centres, On-site support, Supply-chain operations, Reverse logistics, Repair factory services and After-sales value added services.
The CMO Asia is one of the most reputed and dedicated leadership and networking platforms which aims to facilitate interactions amongst senior CMOs and industry influencers. The CMO Asia Awards have been initiated to recognize the excellent work in the field of marketing and branding by various organizations across Asia.