The consumer services business division of HCL Services Ltd., a wholly owned subsidiary of HCL Infosystems Ltd. (India’s premier IT Services and Distribution Company), has won two Awards for “Marketing Excellence in Retail Sector” and “Marketing Excellence in Telecom Services Sector” at the Global Marketing Excellence Awards held in Mumbai.
The prestigious awards, organized by CMO Asia and World Marketing Congress, were presented to HCL Consumer Services for providing excellent end to end support services for various product categories across locations in India.
On receiving this recognition, Mr. Sharad Talwar, Head- Consumer Services, HCL Services Ltd. said, “We are honored to receive the prestigious Marketing excellence awards in the Retail and Telecom Services sector. It is a recognition of our constant endeavor to deliver service excellence and be a preferred partner for leading Indian and international brands. This award will encourage us to reach new heights by continuing to provide exceptional service and after-sales support.”
HCL Consumer Services provides support across Telecom, IT, Consumer Electronics and Consumer Durables products for multiple brands through its contact centres, Walk-in centres, On-site support, Supply-chain operations, Reverse logistics, Repair factory and value added services. HCL Consumer services under its specialized retail outlets ‘Touch’ has a network of more than 300 service centres across 250 cities in India, and serves more than 3 million consumers in a year. HCL Consumer Services has further expanded its retail presence by opening up exclusive service centres for various brands.
HCL Consumer Services provides end-to-end solutions to customers, including Contact centres, Walk-in centres, On-site support, Supply-chain operations, Reverse logistics, Repair factory services and After-sales value added services.
The CMO Asia is one of the most reputed and dedicated leadership and networking platforms which aims to facilitate interactions amongst senior CMOs and industry influencers. The CMO Asia Awards have been initiated to recognize the excellent work in the field of marketing and branding by various organizations across Asia.